ASSISTED SERVICES Customer requests Customer requestEntry Service detailsRecord Operator workspacePortal Customer requests01 Workflow illustration BankU Seva Kendra Customer requests Keep customer requests in one place. Record customer service requests in your service-centre portal. Keep the details together so your operators can refer to them as they work through each request. Explore BankU Seva Kendra↗ Current portal: regulated services such as AEPS, cash withdrawals and bill payments are not executed in this release.
ASSISTED SERVICES Operations review Submitted requestRecord Operations reviewReview Request statusUpdate Operations review02 Workflow illustration BankU Seva Kendra Operations review Prepare requests for review. Keep submitted requests and their details together for the operations team to review. Your service-centre team can work from the same records. Explore BankU Seva Kendra↗ Current portal: regulated services such as AEPS, cash withdrawals and bill payments are not executed in this release.
ASSISTED SERVICES Status updates Request submittedRecorded Operations reviewIn review Status updateVisible Status updates03 Workflow illustration BankU Seva Kendra Status updates See the latest request status. Check the latest recorded status of a service request and refer back to its original details as it moves through the review process. Explore BankU Seva Kendra↗ Current portal: regulated services such as AEPS, cash withdrawals and bill payments are not executed in this release.
ASSISTED SERVICES Support cases Service querySupport Case detailsRecord Case progressUpdates Support cases04 Workflow illustration BankU Seva Kendra Support cases Keep service queries organised. Have a question about a service? Raise a support case and track it from the same portal you use for your service-centre work. Explore BankU Seva Kendra↗ Current portal: regulated services such as AEPS, cash withdrawals and bill payments are not executed in this release.
ASSISTED SERVICES Illustrative earnings Earnings registerIllustrative Activity recordsWorkspace Live settlementsNot included Illustrative earnings05 Workflow illustration BankU Seva Kendra Illustrative earnings Review sample earnings records. Browse sample earnings records in your service-centre portal. They are for illustration only; this is not a live settlement or payout service. Explore BankU Seva Kendra↗ Current portal: regulated services such as AEPS, cash withdrawals and bill payments are not executed in this release.
BUSINESS OPERATIONS Employee directory Employee directoryPeople Team recordsOrganised Organisation accessScoped Employee directory01 Workflow illustration BankU ERP Employee directory Your team, in one place. Keep your organisation's employee records in one directory, so your team has a single place to look up the details needed for everyday administration. Explore BankU ERP↗ Current portal: payroll computation, tax filing and accounting integrations are not included in this release.
BUSINESS OPERATIONS Attendance records Attendance recordEntry Attendance dateRecord Employee directoryTeam Attendance records02 Workflow illustration BankU ERP Attendance records Make attendance easier to follow. Record day-to-day attendance in BankU ERP and keep it alongside your employee details, so your team can find both in one place. Explore BankU ERP↗ Current portal: payroll computation, tax filing and accounting integrations are not included in this release.
BUSINESS OPERATIONS Leave management Employee recordTeam Leave recordRecorded Leave detailsWorkspace Leave management03 Workflow illustration BankU ERP Leave management Keep leave records together. Keep employee leave records alongside attendance and team details in BankU ERP, so the information is easier to find and review. Explore BankU ERP↗ Current portal: payroll computation, tax filing and accounting integrations are not included in this release.
BUSINESS OPERATIONS Invoice tracking Customer invoiceRecord Customer detailsReference Invoice trackingWorkspace Invoice tracking04 Workflow illustration BankU ERP Invoice tracking A clearer view of invoices. Keep track of customer invoices in BankU ERP, alongside the team and operational records your business uses every day. Explore BankU ERP↗ Current portal: payroll computation, tax filing and accounting integrations are not included in this release.
BUSINESS OPERATIONS Support requests Operational querySupport Request detailsRecord ERP workspaceConnected Support requests05 Workflow illustration BankU ERP Support requests Support for everyday operations. Raise and manage support requests in BankU ERP. Keep operational queries in the same place as your employee, attendance and invoice records. Explore BankU ERP↗ Current portal: payroll computation, tax filing and accounting integrations are not included in this release.
PAYMENT WORKFLOWS Sandbox orders Order registerSandbox Order recordCreated Workflow statusVisible Sandbox orders01 Workflow illustration BankU Payments Sandbox orders Start with a sandbox order. Create sandbox orders and check their status as you test your payment workflow. These are test records; no real money is collected or settled. Explore BankU Payments↗ Sandbox only: no real money is collected, refunded or settled in this release.
PAYMENT WORKFLOWS Duplicate protection Order requestSandbox Duplicate checkProtected Order recordConsistent Duplicate protection02 Workflow illustration BankU Payments Duplicate protection Keep repeat requests from creating duplicates. Duplicate-request protection helps prevent the same request from creating more than one sandbox order record when it is sent again. Explore BankU Payments↗ Sandbox only: no real money is collected, refunded or settled in this release.
PAYMENT WORKFLOWS Payment-link drafts Payment-link recordDraft Order referenceSandbox Live collectionNot enabled Payment-link drafts03 Workflow illustration BankU Payments Payment-link drafts Keep payment-link drafts organised. Create and organise payment-link drafts in the sandbox. You can keep track of these records, but the links cannot collect live payments in this release. Explore BankU Payments↗ Sandbox only: no real money is collected, refunded or settled in this release.
PAYMENT WORKFLOWS Refund review queue Refund requestSubmitted Review queueReview Workflow statusUpdates Refund review queue04 Workflow illustration BankU Payments Refund review queue Track refund requests under review. Submit refund requests and check their review status. This release keeps a record of each request; it does not process real-money refunds. Explore BankU Payments↗ Sandbox only: no real money is collected, refunded or settled in this release.
PAYMENT WORKFLOWS Tenant-scoped visibility Workspace scopeTenant Transaction recordsSandbox Record visibilityScoped Tenant-scoped visibility05 Workflow illustration BankU Payments Tenant-scoped visibility View your organisation's records. View the transaction records that belong to your organisation. Access is limited to your own tenant, so payment workflow information stays within that organisation. Explore BankU Payments↗ Sandbox only: no real money is collected, refunded or settled in this release.
★ FEATURED 10 Nov 2025 DAINIK JAGRANThe Rise of AK Mehra: How BankU Is Emerging as One of India's Most Closely Watched Fintech Infrastructure CompaniesBankU is building essential fintech infrastructure for Bharat with scale, trust, and service access.Read Full Story ›